Notes & Terms

Rates - Our standard rate is based on two people (additional guests stay for an extra £7 per night per person). Children under 2 stay for free and Cots & High Chairs are available at no extra cost. Linen, towels and a twice weekly housekeeping service are included but please be aware larger sized beach towels aren't provided. Stays of less than 7 nights attract a small housekeeping surcharge.

Payment - We ask for a 25% deposit to secure a booking with the balance payable 60 days before arrival. If you are making an online reservation please note we do not request any payment during this stage. We will only ask for payment once we have confirmed the booking with you personally at which point we will also provide our account details for BACS bank transfers (cheques and/or cash are also accepted).

Check-In/Out - Reception is open daily from 08:00 to 22:00 where someone will be there to greet you. Check-in is generally from 14:00 and check-out is by 11:00. Luggage storage facilities are available in reception if required.

* Fresh water is a scarce resource on Lanzarote and the hospitality industry is a large consumer, please bear this in mind.
* We ask that you turn off the lights, air conditioning and television when you either go out or are not using them.
* It is recommended to use air conditioning at a temperature of no less than 23ºC.
* Please close the awning at night, when not in use or when there is excessive wind.
* Smoking is not permitted inside the property, however, you can do so on the patio but please be respectful.
* Casas del Sol is a quiet restful complex, please respect this for the enjoyment of all.

Accessibility - Unfortunately, due to steps up to the terrace and standard doorways, Villa 17b isn't wheelchair friendly. However, all the pathways and pool areas around the complex represent no issue. The main car park is close by and reception have trolleys, so moving luggage or heavy shopping shouldn't be too much of a problem.

Cancellation Policy - If a booking is cancelled less than 60 days before arrival then a charge equal to the full booking amount will be made. If the booking is cancelled 60 or more days before arrival then a charge equal to 10% of the stay rate will be made. In all cancellation cases we try as hard as possible to re-let the property to enable us to refund as much of your original payment as possible.